Privacy Policy

QiVital respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

We collect several types of information from and about users of our website:

Personal Information

When you contact us or submit a form, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Information provided in inquiry or order forms
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect for various purposes:

• To respond to your inquiries and provide customer service
• To process and fulfill orders or requests
• To send you information about our products and services (with your consent)
• To improve our website and user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Legal Basis for Processing (GDPR)

Under EU data protection law, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who help us operate our website and business
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or transfer of our business

All third-party service providers are required to protect your information and use it only for the purposes we specify.

5. International Data Transfers

Your information may be transferred to and processed in countries outside of the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organization
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable law.